After you contact Clean Lines, we will set up your initial consultation at no charge to you. During this time we will discuss your goals, talk ideas, and go over my policies. This is done virtually with a FaceTime call, Zoom meeting, or over the phone with photos and/or video clips.
FEES AND PAYMENT
Once I arrive at your home or office, my billable time begins. I charge an hourly fee that is payable by Venmo, PayPal, check, or cash. Billable time for personal shopping begins when we depart for our destination and concludes when we say goodbye. For closet design and product planning, I will keep track of my shopping and working at home hours and you will be billed at the same hourly rate. Any supplies needed will be approved by you and the purchase amount will be added to your invoice. There will be a $50 fee for any returned checks.
FREQUENTLY ASKED QUESTIONS
Where are you located?
Clean Lines Organizing is based in Baltimore, Maryland and I am happy to service Baltimore and all surrounding areas. Mileage fees may apply for travel that is more than 25 miles from my home.
What types of spaces do you organize?
I can organize any space that you need organized! This includes but is not limited to- bedrooms, bathrooms, kitchens, garages, basements, attics, closets, cabinets, offices, cars, and playrooms.
What do you do with the things I want to get rid of?
All unwanted items will be recycled, thrown away, shredded, or donated as necessary. I will take donated items to a local charitable donation center and mail or hand you the receipt noting your tax deductible donation. I will not fill out the items donated, so that is up to you. Other arrangements may have to be made if there is a large quantity of items being donated.
What are your hours?
I typically work in 4-5 hours blocks, any day of the week. Please contact me for availability.
Do you share any of my information?
All of your personal and business information will not be shared and will be kept strictly confidential.
What do I need to do to prepare for my sessions with you?
The organizing process is very personal and something that we will work on together. I want to get to know you so that I can understand your goals and your likes and dislikes. I also want you to get to know me so that you feel comfortable welcoming me into your space. I will often need you to be present for our sessions, but of course that varies from client to client and job to job.
To make sure that you and I can work efficiently, thoroughly, AND so that you get the most for your money, I ask that you do your best to limit interruptions. This includes things such as arranging for childcare, handling pets, phone calls, and scheduling our work sessions for times that best work with your availability so that I may have your undivided attention and you will have mine. The only phone calls or messages I will accept or make while working, are emergency messages and calls from my children's school or other emergency calls.
What if I have to cancel?
If for some reason you need to cancel a session, please notify me as soon as possible. Cancellations made with less than 48 hours notice will result in a charge. I understand that things come up, so I will do my best to fit you back into my schedule.
Do you allow smoking during your sessions?
No smoking is allowed. If I find that the space is not adequately ventilated, I will ask that you open windows and doors. If a strong smoke odor still exists, I may not be able to take you on as a client.
What are your procedures for in-home organizing during the pandemic?
Your safety is our number one concern and Clean Lines is taking extra safety measures at this time. Please click below to see our safety agreement.